All sales on this site are final. Unfortunately, we cannot offer you a refund or exchange for any product purchased on this site unless it is defective. If you receive a defective product, or if the order you received differs from your intended purchase, we will accept returns within 15 working days after the date your package was received.
Your item must be unused and in the same condition in which you received it to meet return requirements. It must also be in the original packaging in which it was received.
To complete your return, we require a receipt or proof of purchase. We also require that all returns be accompanied by a detailed written statement. Please do not send your purchase to the manufacturer.
Instead, please contact our customer service department at [email protected] and send your package to the following address:
Address: France Field, Manzana 49, final de Calle 6 con Avenida 6, Zona Libre de Colón, Colón, Panamá.
REFUNDS
When your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
EXCHANGE
Solo reemplazamos los artículos si están defectuosos o dañados. Si necesita cambiarlo por lo mismo, envíenos un correo electrónico a [email protected] y envíe su artículo sunpanelsstore.com por Cesa Export & Import S.A., France Field, Manzana 49, final de Calle 6 con Avenida 6, Zona Libre de Colón, Colón, Panamá.
IN TRANSIT
Our products are shipped within 4 to 7 days via U.S. Postal Service.
We offer flat rate shipping ($50.00) on any order to all locations within the continental United States of America and Panama. If you live outside the United States of America or Panama, additional shipping fees may apply.
To return your product, you must mail it to: sunpanelsstore.com, by Cesa Export & Import S.A. Panama, Province of Colon.
Address: France Field, Manzana 49, final de Calle 6 con Avenida 6, Zona Libre de Colón, Colón, Panamá.
You will be responsible for paying your own shipping costs to return your item.
Shipping costs are non-refundable.
If you receive a refund, the shipping cost of the item will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.
Si envías un producto valorado en más de $75, deberías considerar la posibilidad de usar un servicio de mensajería que incluya un número de seguimiento o adquirir un seguro que cubra la mercancía.
We do not guarantee that we will receive your returned item.
